complaints legislation nsw

The Commission deals with complaints about all health services and providers in NSW including: such as public and private hospitals, medical centres, imaging and radiation services. such as medical practitioners, nurses, dentists and pharmacists. raising the issue with the health and safety representative. We handle complaints of discrimination covered by the Anti-Discrimination Act 1977. How can Fair Trading assist with my matter? Complaint guides. Receive complaints about maladministration within the NSW Police Force or NSW Crime Commission. Found inside – Page 187The Nursing and Midwifery Council of New South Wales (NMCNSW) is responsible for handling complaints regarding the ... The legislation provides for a review or right of appeal against a decision of a Board, Council or disciplinary body ... Found inside – Page xviiHealth and Community Services Complaints Act (NT) 50 Health and Community Services Complaints Act 2004 (SA) 50 Health and ... Act 1993 (NSW) 50 Health Complaints Act 1995 (Tas) 50 Health Complaints Act 2016 (Vic) 50 Health Legislation ... Administered by the Environment Protection Authority (EPA), the Act and its associated regulations create various offences and provide a range of remedies, depending on the type of pollution and the type of activity that is causing it. If you and your neighbour live in a strata scheme, you can also complain to the owners corporation, or the strata manager about a noise problem. Public Sector Seminars; School programs & resources ; Visiting the Assembly; Role and history of the Assembly. Learn more about Aboriginal programs. If a person breaches the noise restriction again within 28 days of the warning, they may be given a fine. This Act is the Community Services (Complaints, Reviews and Monitoring) Act 1993. s 1: Subst 1997 No 77, Sch 1.6 [2]. Chapter 9: Complaints. Information for NSW Health immunisation providers, Your Room - Information about alcohol and other drugs, Interpreting/translating & multicultural health services, Centre for Medicinal Cannabis Research and Innovation, Student clearance for clinical placements, Policy directives, guidelines and information bulletins, Government Information Public Access Act (GIPA), PD2016_029 - Corrupt Conduct - Reporting to the Independent Commission Against Corruption (ICAC), PD2006_007 - Complaint or Concern about a Clinician - Principles for Action, GL2006_023 - Complaint Management Guidelines, GL2006_002 - Complaint or Concern about a Clinician - Management Guidelines, Statutory Privilege under section 23 of the Health Administration Act 1982, Incident management, complaints, public interest disclosures and disciplinary/grievance procedures. We pay respect to Aboriginal and Torres Strait Islander Elders past, present and emerging. Head office management was unhappy to hear from NSW Fair Trading that it had received a significant number of complaints against the business over a period of three months. The Anti-Discrimination Act states that if the discrimination or harassment occurred more than 12 months ago, Anti-Discrimination NSW can refuse to investigate your complaint. However, this decision is not automatic. If your complaint is about events that happened more than 12 months ago, explain the delay when you lodge your complaint. Mail: NSW Environment Protection Authority, Locked Bag 5022 Parramatta NSW 2124 Australia. The following legislation is also essential to the Commission's work: On 21 October 2020, the Parliament of NSW passed the Health Legislation (Miscellaneous Amendments) Bill 2020, which largely commenced on the date of assent on 27 October 2020. History of the Chamber; Chamber seating plan; The Department. Public Warning under s94A of the Health Care Complaints Act – Mr Julian Osorio Munoz 29 September 2021. The NSW Ombudsman is an independent integrity agency that holds NSW government agencies and certain non-government organisations accountable to the people of NSW. Newsletters Sex Discrimination. Legislation. The impacts of noise depend on the noise level, its characteristics and how it … Council to notify Commission and National Boards of complaints [NSW] Subdivision 2 - How complaints are to be dealt with [NSW] 145. Found inside – Page 504Section 17 of the Defamation Act 1974 (NSW) provides a defence of absolute privilege for material published by order or under the ... 106 See, for example, Health Care Complaints Act 1993 (NSW), s 63; and Commission for Children ... Anti-Discrimination NSW promotes anti-discrimination, equal opportunity, administers the anti-discrimination laws, and handles complaints under the Anti-Discrimination Act 1977 (NSW) 13 Review of situation of children and other persons in care. You can track the progress of your complaint online. It deals with five federal discrimination laws: Australian Human Rights Commission Act. The Office of the Legal Services Commissioner (OLSC) is an independent statutory body that deals with complaints about lawyers under the Legal Profession Uniform Law Application Act 2014. under the National Law) working in NSW Health. The complaint process is simple, free and flexible. As with those under the PPIP Act , a complaint under the HRIP Act may be "frivolous" or "vexatious" where it appears that a complainant is bringing it for some purpose other than a genuine concern about his or her privacy. Sydney NSW 2000. Street address: Level 7, 10 Valentine Avenue, Parramatta. There are three steps to follow when making a complaint, but the first step is always to contact the business to explain the problem and how you would like it fixed. We … The Law Society of NSW has a statutory obligation to maintain and improve the professional standards of the legal profession and to protect clients of law practices and the public generally. For more information on handling complaints, see Effective complaint handling guidelines.. Key stages of complaint handling process Complaint is received The Policy and Guidelines are designed to ensure that complaints received by DCJ are treated in a fair and just manner and managed and finalised with an outcome in line with legislation, other DCJ policies and service commitments. You may be trying to access this site from a secured browser on the server. If you have a dispute with your neighbour about noise, you should consider talking to them to help resolve the problem. Found inside – Page 76NSW was the first jurisdiction to establish, in 1984, a statutory body specifically to deal with health care complaints ... Although legislation varies between jurisdictions, the various health complaint entities are all independent of ... Law enforcement (eg: police) NSW Ombudsman The NSW Ombudsman supervises the complaints process of all state and local government agencies as well as schools, child care centres and agencies providing Out-of-home care. For information about your consumer rights in relation to products and services that have been purchased from a NSW Government agency where the matter falls under the Australian Consumer Law (ACL), please visit our website: Council and Commission to consult on complaint [NSW] 145B. We … We handle complaints of discrimination covered by the Anti-Discrimination Act 1977. Community organisations. The Commission was established under the Health Care Complaints Act 1993. You can make a complaint if you or your neighbours are tenants or owners. All complaints must be made in writing and we aim to assess complaints within 60 days. The OLSC consists of the Legal Services Commissioner and staff who advise and assist the Commissioner in the exercise of his functions and powers. The Review of the Health Care Complaints Commission 2019-20 annual report was tabled in NSW parliament on Monday, detailing investigations, complaints and processes undertaken by the body. Disability Discrimination Act. Analysis also helps us to identify the need for changes to local government legislation or policy or a need for training, guidance or other best practice advice. You can give feedback and complaints to the Department of Justice about: the quality of service you have received from a staff member. We acknowledge the traditional owners of this land and pay respect to Elders, past, present and emerging. They are: we enable complaints and make it easy for you to register a complaint or feedback. Found inside – Page 88Legislation Aged Care Act 1997 Children (Care and Protection) Act 1987 (NSW) Civil Liability Act 2002 ... Law Act 1975 (Cth) Freedom of Information Act 1982 Guardianship Act 1987 (NSW) Health Care Complaints Act 1993 (NSW) amended 2013 ... raising the issue with management through your union representative. The power to refer complaints for local resolution to a private health facility, The power to refer complaints to a broader range of bodies, New powers relating to health organisations, Increases to maximum penalties and sanctions for offences, A new compliance framework to ensure effective compliance monitoring and enforcement with interim prohibition orders and prohibition orders. The ability to issue a public warning in relation to a named health service provider (individual or organisation). We monitor and assess designated Aboriginal programs under Ombudsman Act 1974 Part 3B. Smoking and using e-cigarettes are banned in all enclosed public areas and certain outdoor public areas, under the Smoke-free Environment Act 2000 and the Smoke-free Environment Regulation 2016. Found inside – Page 315The legislation varies from jurisdiction to jurisdiction, but in general the aim of the legislation is to provide an ... Rights Commission Act 2005, ACT Human Rights Commission Health Care Complaints Act 1993, NSW Health Care Complaints ... All complaints and feedback will be handled equitably, objectively and in an unbiased manner in accordance with the following policies: Transport Customer Complaints and Feedback Policy (PDF, 179.49 KB) Unreasonable Conduct by Complainants Policy (PDF, 365.07 KB) You can assist us by: Providing timely, accurate and sufficient information. Ph: (02) 9219 7444 Complaint handling process for agencies. “NSW does not have a constitutional bill of rights or a human rights act. Racial Discrimination Act . The scope of this statutory review . Amendments to the Government Information (Public Access) Act 2009 (GIPA Act) were passed in Parliament on 21 November and came into effect on 28 November 2018. If you want to make a complaint to Anti-Discrimination NSW, you have 12 months from the date of the discrimination to lodge your complaint. The OLSC can assist lawyers and their clients in attempting to resolve disputes over legal costs and may, in suitable cases, facilitate mediation of a costs dispute. Found inside – Page 303The Community Services ( Complaints , Appeals and Monitoring ) Act 1993 ( NSW ) established a watershed legislative framework , which could be emulated by other states . 146 One of the bodies created was the Community Services ... Download PDF chapter. The Act does not have any general human rights protections in relation to freedom of thought or expression, or religious or ethical beliefs against vaccinations. The PPIP Act applies to NSW public sector agencies. Hide images . The ADB deals with a NSW law called the Anti-Discrimination Act. The legislation provides that the Conduct Division may hold hearings in relation to a complaint and that a hearing may be held in public or in private. The purpose of this fact sheet is to provide guidance about the lodging of complaints to the Information Commissioner regarding the conduct of agencies under the Government Information (Information Commissioner) Act 2009 NSW (GIIC Act). Complaints. If noise is made that breaches the noise restriction, the council or police may issue a warning. GL2006_023 - Complaint Management Guidelines; GL2006_002 - Complaint or Concern about a Clinician - Management Guidelines; Information bulletins IB2015_066 - Advertising Legal Services; Statutory Privilege under section 23 of the Health Administration Act 1982; Disclaimer. The real estate industry of New South Wales is governed by NSW legislation and Commonwealth legislation. Speeches, Public Interest Disclosures Steering Committee, Our options when dealing with your complaint, Information in Auslan and other languages, Applying the Commitments to effective complaint handling, Online complaint handling information – guidance for agencies, Choose the delivery mode that's right for you, NSW Ombudsman tables - More than shelter – addressing legal and policy gaps in supporting homeless children, Acting Ombudsman tabled the NSW Ombudsman Annual Report 2019-20, NSW Child Death Review Team Annual Report 2019–2020, New report: Whistleblowing in NSW depends on clear protections and open, reporting culture, New report highlights impact of NSW Government COVID-19 response, Investigation into strip searches in youth justice facilities, Falling infant and child mortality rates not equal across NSW, Major overhaul of whistleblower protection laws in NSW, Wrong conduct and potential systemic issues in procurement of a contractor to fill a senior executive role, NSW Child Death Review Team Annual Report 2020-21 tabled, The NSW Ombudsman’s Office Annual Report: 2020-21 has been tabled in Parliament today, Email or post this page in social media sites, Information and resources for young people, Information and resources for aboriginal people, Information and resources for people with disabilities. Found inside – Page 123Under the NSW system notifications and complaints made about regulated NSW health practitioners received by AHPRA are ... The legislation also defines the grounds for a notification to AHPRA, and the conduct or behaviour that will ... If none of these courses of action are appropriate or successful, you can contact us for assistance on 13 10 50 or by email to contact@safework.nsw.gov.au. Found inside – Page 172victims of rape.108 Accordingly, delay in bringing a complaint continues to be used by defence lawyers. Commencing in 1997, under Crimes Act 1900 (NSW), s. 405B judges in NSW were required to warn the jury that delay in reporting sexual ... Found inside – Page 281Commonwealth of Australia 2010 Health Legislation Amemdment (Midwives and Nurse Practitioners) Act 2010. ... [NZ] Health and Disability Services (Safety) Act 2001 [NZ] Health Care Complaints Act 1993, NSW Health Complaints Act 1995, ... The law handbook: your practical guide to the law in NSW. Customer Complaints & Feedback Policy; Land & property acquisition; Legislation; Quality Regulatory Services Initiative; Visiting delegations; Careers; Environment & heritage; Corporate publications; Access to information; About this website; Home ; About us; What we do; Legislation; Legislation. It is managed by the Parliamentary Counsel's Office. Allegations of criminal conduct must be referred to NSW Police. Found inside – Page 497s 9 - Complaint ( sexual assault ) ( QLD ) Criminal Code s 699A Robertson ( 1990 ) 45 A Crim R 408 Complaint and summons ( QLD ) Magistrates Act 1991 No 75 s 16 ( 9 ) Complaint audit ( NSW ) Legal Profession Act 2004 No 112 s 657 ( 1 ) ... The Legal Profession Uniform Law (NSW) 2014 (LPUL) empowers the Office of the Legal Services Commissioner (OLSC) to assess complaints about the conduct of solicitors and barristers as either "consumer matters" or "disciplinary matters." Deals with complaints about confidentiality of medical records and conduct of health workers in New South Wales, telephone: 02 9219 7444, website: www.hccc.nsw.gov.au. This could result in a complaint to NSW Fair Trading and Strata Communities Association NSW if the strata manager is a member of that organisation. “It’s really important that companies properly understand this legislation in practical terms,” Ian concluded. Complaints; Legislation; Legislation. Anti-Discrimination NSW: promotes anti-discrimination and equal opportunity principles and policies throughout NSW provides an enquiry service for people who want to know about their rights or responsibilities under anti-discrimination law, and accepts and investigates complaints of discrimination conciliates complaints when appropriate. What NSW Industrial Relations cannot assist with. These obligations are fulfilled in various ways – through education, investigation, intervention and support. In those circumstances, the strata manager may also be in breach of their own common law, contractual, and statutory duties to the owners corporation, and their professional and ethical duties. Postal address: PO Box W213, Parramatta Westfield NSW 2150. Noticeboard. Anti-Discrimination NSW handles complaints under the Anti-Discrimination Act 1977 (NSW) in regards to the following areas: employment; goods and services; state education; accommodation; registered clubs. Feedback and complaints. The Conduct Division has the functions, protections and immunities conferred by the Royal Commissions Act 1923 on commissioners appointed under that Act. The NSW Legal Services Commissioner (NSW Commissioner) has delegated functions under Chapter 5 of the Legal Profession Uniform Law (NSW) (Uniform Law) to the Council of the Law Society of NSW (Law Society Council). Found inside – Page 253Table 11.1 Complaints against practitioners: Fiji [Credit: The Chief Registrar ... Available at http://www. legislation.nsw.gov.au/maintop/view/inforce/act+76+1997+cd+0+N. Accessed 10 July 2016; Law Council of Australia (2013). we respond to complaints quickly and keep you informed. Found inside – Page 44Both criminal and civil cases are dealt with in the general courts (in NSW these are the Local Court, ... The legislation regulating healthcare practitioners in Australia is the Health Practitioner Regulation National Law of each state ... This work falls under the Ombudsman Act 1974 Part 3. COMPLAINTS PROCESS INFORMATION. Select a link below for more information about the types of complaints that the OLSC can assess. About para-legals, law clerks and individuals practising without a practising certificate - refer to the Law Society of New South Wales; About ... refer to NSW Fair Trading How do I make a complaint about a lawyer's bill? The system in place must be appropriate to the size of your organisation and the complexity of the services and supports you deliver. Found inside – Page 307Child Protection (Offender Reporting) Act 2004 (Qld) 54 Child Protection (Offenders Registration) Act 2000 (NSW) 54 ... Act 65 community services 23 Australian Institute of Welfare and Community Workers 24 complaints 40–6 complaints ... Law enforcement (eg: police) NSW Ombudsman The NSW Ombudsman supervises the complaints process of all state and local government agencies as well as schools, child care centres and agencies providing Out-of-home care. Make a consumer complaint. Investigate or assess matters against non-NSWPF or non-NSWCC employees. The HCCC manages complaints about health service providers in NSW, including: health organisatons; registered health practitioners ; unregistered health practitioners. You can also deliver the complaint to our office in person (check our COVID-19 page for updates about our service first). People using these services can complain to the Ombudsman and the Ombudsman can check that the service has handled the complaint properly. The office is located close to Central Station and is accessible by wheelchair. Found inside – Page 140Commonwealth legislation was introduced in 1995 , allowing NSW residents to choose whether to lodge complaints under NSW or Commonwealth legislation . Since neither the number , nor substance , of complaints lodged under the NSW ... Select a link below for more information about the types of complaints that the OLSC can assess. Division 2 Reviews. To achieve this, we are guided by five key principles that underpin our complaints handling processes. If a complaint is made anonymously, the person who receives the complaint should, wherever possible, consider the issues … Phone: 131 555 (local call cost when calling from within NSW) or (+61 2) 9995 5000 (main switchboard) Fax: (+61 2) 9995 5999. Found inside – Page 24Review the Disability Services Act 1993 ( NSW ) ( the DSA ) and the Community Services ( Complaints , Appeals and Monitoring ) Act 1993 ( NSW ) ( the CAMA ) to determine whether the policy objectives of the Acts remain valid and whether ... Step 2 - Contact the ACCC or another third party. NSW Industrial Relations Commission website; Call: (02) 9258 0866; Work health and safety obligations including bullying . Noise complaints in strata. Found inside... public interest disclosures and disciplinary/grievance procedures. Retrieved from www.health.nsw.gov.au/legislation/Pages/incident-management-complaints.aspx. —— 2015b. Recruitment and selection of staff to the NSW Health Service. If you make a complaint to us, we can help you and the other party find a way of resolving the matter according to the law. Learn more about Community services. The Solutions Group deals with a complaint by contacting the insurer to confirm the matters raised by the injured person. If your complaint is about pay, conditions or workplace rights under Commonwealth legislation, enterprise agreements or modern awards, you should contact the Fair Work Ombudsman’s Infoline on 13 13 94.. Complaints Management … Found inside... as well as on the grounds of union membership/non-membership, or filing a legal complaint against an employer. State/territory employment relations legislation has comparable provisions. For example, the NSW Industrial Relations Act ... Found inside – Page 588Complaint to a registration board Most health care professionals must be registered with an appropriate board or council in order that ... Health Care Complaints Act 1993 ( NSW ) s 7 ; Health Rights Commission Act 1991 ( Qld ) s 57 . The independence of the OLSC The OLSC is an independent statutory authority. Aboriginal content Whilst NSW Health makes every effort to ensure the accuracy of the information presented, it does not purport to be a comprehensive list of applicable legislation and policies, or to render legal advice. Found inside – Page 223For example, in Victoria the Corrections Act 1986 provides that prisoners have the right to make complaints ... In NSW, a prisoner on segregation or being held in protective custody for a period exceeding 14 days may apply for a review ... IRO also asks insurers for supporting documents. Analysis of this information enables us to better direct our resources. NCAT can hear complaints about discrimination, harassment, victimisation or vilification under the Anti-Discrimination Act 1977. To view the database, click here. Found inside – Page 53722 (NSW) Part 8 Guardianship Act 1987 (NSW) Health Care Act 2008 (SA) Health Care Liability Act 2001 (NSW) Health Complaints Act 1995 (Tas) Health Practitioners Act 2015 (NT) Health Practitioner Regulation National Law Act 2009 (Qld) ... Fax to 02 9284 9611. Fax: (02) 9281 4585, Level 12, 323 Castlereagh St 12 Community Services Division of Ombudsman’s Office. The NSW legislation website is the primary source for NSW legislation. The real estate industry in Australia is governed by the following legislation, housed at the AUSTLII database. Reports and submissions NSW Industrial Relations Commission . Found inside – Page 147... and Standards) Act 2003, Chapter 43 (UK). http://www.healthcarecommission.org.uk/aboutus/complaints.cfm – Healthcare Commission, Complaints (UK). http://www.legislation.nsw.gov.au/summarize/inforce/s/1/?TITLE1⁄4%22Health%20Care% ... Complaint Areas. Complaint handling policy. Visitors should also be aware of the general disclaimer applicable to this site.​. Courses of action available to Council on complaint [NSW… You can also report unsafe work online using Speak Up. Smoke-free laws - Tobacco and smoking. Investigate every complaint we receive. The REIA has developed a series of guidelines and information sheets for a more in-depth understanding of the legislation that affects the real estate sector. Found inside – Page 49complaints bodies in every Australian state and territory. The relevant legislation is as follows: ○ Human Rights Commission 2005 (ACT); ○ Health Care Complaints Commission Act 1993 (NSW); ○ Health Services (Conciliation and Review) ... Noise complaints in strata. Next chapter. Minimising conflict, maximising support - Families, NDIS participants and NDIS service providers working effectively together fact sheet. The legal compendium is primarily intended for use by NSW Health entities. Found inside – Page 302100n1, 100n12 Health and Community Services Complaints Act 2004 (SA). ... 86 Health Care Complaints Act 1993 (NSW)................................ 100n1, 100n12 Health Complaints Act 1995 (Tas). Investigate every complaint we receive. Does a practitioner have to see a patient? On 1 July 2010, the Government Information (Public Access) Act 2009 (NSW) replaced the Freedom of Information Act 1989 (NSW). a policy or procedure of the department. Age Discrimination Act. Found inside – Page 260Under both the Industrial Relations Act 1996 ( NSW ) and the Workplace Relations Act 1996 ( Cth ) awards and enterprise ... In the federal arena , a complaint can be lodged with the Human Rights and Equal Opportunity Commission about ... Toll free (NSW) 1800 043 159 Found inside – Page 53This task requires you to demonstrate that you can access and interpret the service Complaints Handling/Management ... https://legislation.nsw.gov.au/view/html/inforce/current/sl-2011-0653 Preparation • Before commencing this task, ... We deal with complaints about organisations and individuals who provide community services under the Community Services (Complaints, Reviews and Monitoring) Act 1993. It has a central role in maintaining the integrity of the NSW health system, with the overarching aim of protecting the health and safety of individuals and the community. Middle Panel Content Area 3. Noise is a concern for many people in NSW. There are five key stages to handling complaints, from receiving the initial complaint to providing an outcome. Site footer. This Act commences on a day or days to be appointed by proclamation, being a day or days not later than 12 months after the date of assent. Who can I make a complaint about? It does not cover refusal of service or employment issues if you are unvaccinated … If you are a NSW public official who has information about members of the NSW Police Force or the NSW Crime Commission engaging in corrupt conduct, maladministration or serious and substantial waste of public money, you can make a public interest disclosure to the LECC under the Public Interest Disclosures Act 1994 (NSW) (PID Act). Anti–Discrimination Act 1977. Found inside – Page 348Sydney: NSW Clinical Excellence Commission. Retrieved from http://www.cec.health.nsw.gov.au/__documents/programs/patientsafety/incident-management-2007_07to12.pdf NSW Health Care Complaints Act 1993. (Complaints, Appeals and Monitoring) Act 1993 (NSW) (CAMA) and the associated regulations to look at whether the policy objectives of CAMA are still valid and whether the terms of the Act are appropriate for securing those objectives. Division 1 General functions. We aim to handle complaints fairly, efficiently and effectively. Submitting the complaint form. Health Care Complaints Act 1993 No 105. Found inside – Page 24Discrimination Act 1991 (ACT); Anti-Discrimination Act 1977 (NSW); Anti-Discrimination Act 1996 (NT); Anti-Discrimination Act 1991 ... See, for example, the complaints process under the Equal Opportunity Commission of Western Australia ... Image courtesy of Destination NSW. Types of complaints. The complaint form can be submitted by: Post to Director, Investigation and Conciliation Service, Australian Human Rights Commission, GPO Box 5218, Sydney NSW 2001. Found inside – Page 57The legislation also provides for the Commission to refer the complaint to conciliation or investigation. ... Regulation National Law (NSW) the Commission 'must notify the appropriate profes- sional council of the complaint'. This will enable them to take appropriate action. Talking about the issue may avoid the problem getting worse or even going to court. The NSW Privacy Commissioner receives complaints from members of the public about breaches of privacy, which may be dealt with under the Privacy and Personal Information Protection Act 1998 (“ PPIP Act ”) or, in certain circumstances, the Health Records and Information Privacy Act 2002 (HRIP Act). We aim to handle complaints fairly, efficiently and effectively. Found inside – Page 100In addition to receiving complaints from imprisoned people, state and territory human rights and anti-discrimination commissions ... 125 This is the case in the Northern Territory (Anti-Discrimination Act 1992 (NT) ss79, 80), NSW ... The sorts of complaints that can be dealt with under the HRIP Act are significantly more limited than the general matters about which complaints may be made under the PPIP Act. Complaints Management … The Anti-Discrimination Act 1977 (NSW) does not cover discrimination based on vaccination status unless this is linked to a genuine disability. To ensure Service NSW handles complaints fairly, efficiently and effectively, we adhere to the Complaints management corporate policy – PDF. This policy applies to all Service NSW employees receiving or managing complaints from the public made to or about us, regarding our services, employees and complaint handling. Email: hccc@hccc.nsw.gov.au All Complaints about child protection and other child and family services fact sheet. FACS - Reporting abuse and neglect to the NSW Ombudsman fact sheet. The Commission has a unique and central part to play in maintaining the integrity of the NSW health system, with the overarching consideration of protecting the health and safety of the community. Vision and mission. The OLSC monitors investigations by these bodies and occasionally intervenes to re-examine matters. It does not act as an advocate or legal representative for a party to a complaint. The amendments impact the responsibilities of agencies under the GIPA Act, and how citizens … Found inside – Page 8the Health Quality and Complaints Commission Act 2006 (Qld) is Act No 25 of 2006. ... For example, section 101 of the Healthcare Complaints Act 1993 (NSW), empowers the Governor, under the Act to: (1) ...make regulations, ...