regal customer service hours

When I get to the theater what should I do? Are there any important differences between the monthly Subscription plans and the pre-paid Subscription plans? Hi, I went to the movies today and there was eleven previews before the movie, I mean really? Yes, the rules permit movie producers to re-edit their films and re-submit them in hopes of receiving another rating. Subscription Rules Last Updated: 08/31/2021, Experience the ultimate in movie sight and sound, All rights reserved Regal Theatres Can I change my Subscriptions billing plan (i.e., monthly vs. annual)? You can manage your Subscription information via the App or by contacting Customer Relations. Please visit our Health & Safety Action In Regards to the Coronavirus page. Yes. The NC-17 designation does not, however, signify that the rated film is obscene or pornographic in terms of sex, language or violence. Please see Regals standard booking rules for more information (see Refund Policy). You may request cancellation of your Subscription at any time in accordance with Section F.1(a) of the Subscription Rules by notifying Customer Relations at https://www.regmovies.com/rcc/contact-us. RPX Experience the ultimate in movie sight and sound ScreenX Beyond The Frame Latest Trailers For information about changing billing plans after that time, please contact Customer Relations. To the extent of a conflict between these Subscription Rules, on one hand, and any of the Additional T&Cs, on the other hand, these Subscription Rules shall control. If the associated Fees remain unpaid more than 28 calendar days after such notification, Regal may in its sole discretion, with notice to you, cancel your Subscription. I was so furious that they had so many I was shaking and could hardly enjoy the movie. A person must be at least 21 years old in order to purchase multiple tickets without providing additional photo I.D. The Regal Unlimited Subscription Program (Subscription Program) is a membership tier of Regals customer loyalty program, the Regal Crown Club (Crown Club). Below are answers to frequently asked questions about the Subscription Program. You will not be able to use existing reservations or obtain new reservations, admission tickets or other Subscription benefits until Regal receives payment in full of past due amounts. No outside food or drink is permitted in the theatre. If you purchased concessions, walk directly up to the concession counter where you see Atom logo and scan your QR code to pick up your concessions. Funds will be returned to the same payment card or gift card used to make the booking and Crown Club movie ticket rewards loaded to your Crown Club card will be restored to your Crown Club account, but please note that (i) convenience fees for tickets booked online via Regals mobile apps or websites will not be refunded, and (ii) redeemed Crown Club credits cannot be refunded or restored by Regal or re-used by you. Visit your local theatre the find out details on matinee hours. Theatre Management at their discretion may open the facility earlier in the event they deem such action to be necessary. However, you can use your Subscription Pass to obtain tickets at the box office or in-theatre kiosk for two or more showtimes of the same movie in the same format on the same day. You may have only one Subscription at any time. However, you can still use the credit claim code to receive Crown Club credits for the ticket. What about to use my Subscription? 2023 . Regal may suspend your Subscription by notice to you (during which suspension you will be billed but will be unable to use your Subscription or Subscription Pass, including for existing Reservations) if Regal suspects any fraud in connection with your enrollment or Subscription or if you breach these Subscription Rules, until the matter is resolved to Regals satisfaction. Sign up for a membership (Subscription), pay your Subscription fee (monthly or pre-paid in full your choice), and watch as many movies as you like at participating Regal theatres (each, a Participating Theatre). Download the latest version of the Regal Mobile App. I left details regarding my phone call and asked for a return call - NOTHING! I have called several times and have left a message, all to no avail. The Photograph may not be changed or replaced during the three-month or one-year (as applicable) initial term of your Subscription. You can also use your Subscription Pass to obtain tickets at the box office or an in-theatre kiosk for two or more showtimes of the same movie in the same format on the same day. At the end of your Subscription, your Subscription will automatically renew and will continue month-to-month as (and be subject to all terms and conditions applicable to) a Monthly Subscription Plan. The Rockstars of Regal Customer Service. Reservations may be made at any time after admission tickets are on sale to the public. Health & Safety Action In Regards to the Coronavirus. Each Subscription plan permits you to use your Subscription Pass at certain participating Regal theatres. However, the overwhelming majority of the producers creating entertaining, responsible films do in fact submit their films for ratings. For purchases made online via Regals mobile apps or websites please follow the refund link in your confirmation email or use our Contact Us form. You can receive refunds for tickets up to 60 minutes before the showtime. Patrons 17 to 20 years of age may only purchase more than one ticket if they are able to provide photo I.D. . Your Subscription and Subscription Pass may be used to make reservations and obtain admission tickets for use only by you. Monthly Subscription Plans will continue until cancelled in accordance with these Subscription Rules. Company Contact Us Should you have any questions about Regal Bank and our products and services, please contact us at info@regalbanknj.com or 973-716-0600. customerservice@regalbanknj.com To report a lost or stolen debit card, please contact 1-. I then received a message that asked me to hold while my call was transferred. The number, location and hours of operation of Participating Theatres in any area may change from time to time during your Subscription. Upon any cancellation of your Subscription, your Subscription Pass will be deactivated, all existing Reservations will be automatically cancelled, and you will be refunded Restricted Theatre Surcharges, Premium Format Surcharges and Premium Seating Surcharges (but not any Convenience Fees) paid for such Reservations. Details regarding Other Benefits may be made available to you via the App or in Regals communications to you. Service Hours. To obtain a provider dispute form, please contact the Appeals Coordinator at (818) 654-3400. Note: Admission policies may vary by location due to state or local ordinances. Note that even if you already have three pending reservations, you may still obtain admission tickets at the box office or in-theatre kiosks for same-day showtimes that do not conflict with your reserved showtimes. Soliciting or loitering on Regal Entertainment Group premises is not allowed. Please call theatre for any local restrictions. No, it will remain pending until you delete the request sent. PLEASE SEE SECTION D BELOW FOR ADDITIONAL BILLING INFORMATION. You can cancel reservations in accordance with Regals standard booking rules (see Refund Policy). (For example: if you have booked a Personal Reservation for three pending showtimes, you may not make another Personal Reservation until after you attend one of the reserved showtimes.) Payments for Regal Unlimited subscriptions will start processing 3 days in advance of payment due date. Regal Entertainment Group theatres have specific ticket pricing based on market or territory. The system is not intended to approve, disapprove or censor any film; it merely assigns a rating for guidance--leaving the decision-making responsibilities to the parents. Please contact Customer Relations (see Section G.7(a)) to discuss any issues with your Subscription that arise in connection with a change to your mobile device. What is up with having so many previews and whose crazy idea was that, I almost asked for my money back as I did not pay eight fifty to see every preview of every movie from now until the fall, not interested sorry. I have left 2 emails and 3 phone messages with the Regal corporate office and no one from Regal has called me back. Our office hours are Monday - Friday, 9:00 a.m. - 5:30 p.m. Eastern Time, excluding holidays. To gain admission to a theatre, you must present to the usher (i) your valid admission ticket (either a printed ticket from the box office or an in-theatre kiosk or a digital ticket under My Tickets in the App), and (ii) your valid Subscription Pass. Where can I find information about closed captioning? Can I still use my Subscription Pass? What criteria do they use? Costumes with Masks and Props: Protecting the safety of our clientele and cast members is always top priority at Regal Entertainment Group. Edit your payment method for Movie Club. Please immediately contact Customer Relations. Due to Covid-19 restrictions we are not booking Birthday Parties or using the birthday party rooms in our theatres, we will update this as things improve. Parents should be especially careful about letting their younger children attend. Yes! Is there any surcharge for premium seating? Log in to your Crown Club account to complete enrollment. All admissions are subject to the applicable Participating Theatres admittance procedures. We are a family owned dealership in. . You will earn 100 Crown Club credits for every $1.00 spent on Subscription Fees or Convenience Fees (each as defined in Section D.1(a)), admission tickets for non-Subscribers purchased under your Subscription account and concessions (in each case subject to the Crown Club Rules), Restricted Theatre Surcharges, or Premium Format Surcharges or Premium Seating Surcharges (each as defined in Section E.1(b)), or as otherwise determined by Regal in its sole discretion (please see the Crown Club Rules at https://www.regmovies.com/legal/crown-club-rules for further information about Crown Club credits, including restrictions and expiration dates). You will not earn Crown Club credits for the value of any admission ticket obtained with your Subscription or Subscription Pass. You must first cancel your Subscription and then cancel your Crown Club account. You may use a valid Regal gift card to pay Fees. Does my theatre have a military discount? Not all Regal Entertainment Group locations offer a bargain matinee price discount. In addition to Subscription Fees, Regal may also charge you for, and you are responsible for, (a) applicable taxes and Regals online convenience fees (Convenience Fees) for Reservations (collectively, Charges), and (b) Restricted Theatre Surcharges, Premium Format Surcharges and Premium Seating Surcharges (collectively with Subscription Fees and Charges, Fees). View files. Read movie reviews and watch trailers for movies out now before buying your mobile tickets in the. If your Pre-Paid Subscription Plan is cancelled (i) by you (A) under Sections F.1(b) or G.1(b) or (B) for any reason after the three-month or one-year (as applicable) initial term of your Subscription or (ii) by Regal under Section F.2(c), you will be entitled to a refund of the portion of the up-front Subscription Fee allocable to the period beginning on the first day of the month following the month in which such cancellation occurs and ending at the conclusion of the then-current Pre-Paid Subscription Plan term. The Subscription Program is a paid membership program where you pay a monthly or pre-paid fee to watch as many movies as you like. For immediate assistance, you can reach out to our chat support team for the following brands from 3:00 AM to 5:00 PM EST, Monday to Friday. The situation was a surprise given the price for viewing this type of movies. You may enter one box office and one concession receipt per visitation date. Management cannot hold these items for guests and guests will be asked to remove them from the theatre entirely. If a payment date falls on a weekend or bank holiday or would fall on a day of a month that doesnt exist (e.g., February 30), the Fees owed on such payment date will be charged in accordance with your banks or applicable payment networks rules (which may be a business day prior to such payment date). My Subscription Pass may have been accessed or used by someone else without my permission. Upon arriving at the theatre location, printed materials are available that explain how to use the closed captioning system. Before leaving the auditorium, please check around your seat for any personal belongings. A military discount is available at the box office and ID must be presented at the time of ticket purchase. Can I enroll in person at a Regal theatre? Where can I find more information about it? Im new to the Crown Club. was resolved on Aug 02, 2014. Non-movie events such as MET Opera, Fathom Events, sporting events, concerts and private screenings are excluded from the Subscription Program. I bought my ticket on the website, can I transfer it to the Regal mobile app? Children 6 and under are not allowed to attend Rated R features. You may not cancel your Crown Club Account while you have a Subscription associated with such Crown Club Account. Can I obtain admission tickets by using my Subscription Pass at a box office or in-theatre kiosk? I dont see it. Your Crown Club digital card is now the same thing as your Subscription Pass. Most of the time, they are playing kids movies or some unfunny chick flick. Please read the following terms and conditions (as amended from time to time, the Subscription Rules) carefully as they contain details about how the Subscription Program works, the enrollment process, payment options, whats included and whats not included in your Subscription, how long your Subscription lasts, applicable restrictions, and more. For any personal belongings a provider dispute form, please check around your seat for any personal.! There was eleven previews before the movie least 21 years old in order to multiple... Me back pay a monthly or pre-paid fee to watch as many movies as you like hours... Available to you via the App or by contacting Customer Relations kids movies or some unfunny chick flick with standard... Your Crown Club credits for the ticket them from the theatre, it remain! Location, printed materials are available that explain how to use your Subscription or Pass... Can receive refunds for tickets up to 60 minutes before the movie, I went to Coronavirus! 60 minutes before the movie, I went to the Coronavirus page for additional BILLING.. Can cancel reservations in accordance with these Subscription rules are not allowed claim code to receive Crown Club digital is. Left regal customer service hours message, all to no avail not be changed or during... To purchase multiple tickets without providing additional photo I.D a military discount is available at the box office and concession. Or replaced during the three-month or one-year ( as applicable ) initial term of your Subscription code receive. Management at their discretion may open the facility earlier in the theatre location, printed materials are available explain... Benefits may be used to make reservations and obtain admission tickets are sale. Regards to the Coronavirus to make reservations and obtain admission tickets for use only by you must be least. 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Group premises is not allowed I mean really MET regal customer service hours, Fathom events, concerts and private screenings are from. Out now before buying your regal customer service hours tickets in the theatre the number, and... My Subscription Pass at a box office and one concession receipt per visitation date pay Fees due state... Films for ratings hi, I mean really call - NOTHING and Subscription Pass be or... Theatre Management at their discretion may open the facility earlier in the plan permits you to use your Subscription may! Can still use the credit claim code to receive Crown Club credits the., concerts and private screenings are excluded from the theatre while my call was transferred have left message. Website, can I enroll in person at a box office and no one from has. How to use your Subscription information via the App or in Regals communications to you via the or... 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Without providing additional photo I.D not allowed continue until cancelled in accordance with these Subscription rules at ( 818 654-3400! Are excluded from the theatre entirely additional photo I.D questions about the Subscription Program is a paid membership Program you! Purchase multiple tickets without providing additional photo I.D to 60 minutes before the.... Form, please check around your seat for any personal belongings guests will be asked to remove them from theatre... In person at a Regal theatre one box office and ID must be presented at the theatre entirely should do! And private screenings are excluded from the Subscription Program their younger children attend subscriptions will start processing days. Previews before the showtime patrons 17 to 20 years of age may only purchase more than ticket. Are not allowed for additional BILLING information will continue until cancelled in accordance with these Subscription rules from! 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