u bolt pro fingerprint not working

No wiring and no drilling. How to reset the lock in Standalone Mode? The battery life has been exhausted, preventing the device from opening or responding to commands. Ideally, you should get the new unit within a few days if the claim is genuine. If U-Tec could fix their IFTTT triggers, this would be the perfect lock for me (short of them giving us access to their MQTT servers). If you are using U-tec App as Owner, please click "Delete and Reset" to remove the lock from your U-tec Account, then use a Reset Needle to push the Reset Button (at the bottom of Interior Assembly) for around 3 seconds until you hear one long beep and two short beeps. I've changed the batteries, updated the lock & tried everything. By using u-tec.com, you accept our use of cookies. Or you can also view the webiste directly. By using u-tec.com, you accept our use of cookies. No, and Im not sure it would work. Make sure that the screws are not too tight. The Ultraloq U-Bolt Pro WiFi Smart Deadbolt we reviewed has the following features and specifications: Model. Pair the lock in the App and start to use it. If the battery is low, please replace them with brand new ones. Pull the front panel from the bottom first then rotate from the top to open it. Without ability to link cant access mandatory field required for ticket. Ultraloq is sub-brand of U-tec Group Inc. Download U-tec Ultraloq U-Bolt Pro Manual. View Deal. My fingerprint reader stopped working as well. . You can also try adjusting your sensitivity on some lock models (the UltraLux and Pro). Adjust the lock orientation on the lock.Solution 2. Shows you authorized or denied access, Bluetooth connectivity status, battery status etc.Ultraloq Button kids so they can get inside after school but it would be better if it was wifi so I could lock and unlock the door from work if . There was an error signing up for restock notifications. The Bridge upgrade allows you to control the access to your door while you're away from your home and monitor all activity remotely.. You can see Backup Key Hole inside. Verify that there is power to the lock. Battery level shows as "medium" and were replaced fairly recently. . Step 4. The batteries. My fingerprint on my device doesn't work at all. U-Bolt Pro supports maximum 1000 logs. We make it simple to purchase your Ultraloq smart lock with professional installation. There should be no thick walls or interferences from other wireless devices here. Remove. Several options to unlock, but not all work great. If the lock was paired to App, please must click "Delete" to remove the device from App.Battery Compartments Dont know what the fix is. The device must be securely fastened to the door to work correctly. So no way to delete a previously registered lock. I've thought about returning the lock but as just a lock alone I love the features regardless of it's staggering failure to work consistently with the app. Control entry access to your door from anywhere, for anyone with the Your finger should cover Fingerprint Reader completely with some pressure, touching the surrounding metal ring. No response at all. If you delete the app and start over it still scans the lock as a previously registered lock. This is the most common model of Ultraloq U bolt, which can be used to mount an intelligent device in both horizontal and vertical fashion. Step 3 Make sure the lock is in Factory Default Mode. For example, you get a trigger if the lock is unlocked by the keypad or fingerprint, but not if it is locked/unlocked using the inside knob/key, or locked by the timer (auto relock). Used to reset the lock to Factory Default settings. Check our TTlock smart door locks with a mobile app and mortise lockset. Price. Connect a 5V power bank to activate the lock temporarily. Step 4. Measure to confirm that the diameter of the hole in the door edge is . I ordered the new Schlage Encode Plus lock (hard to get always on backorder!) Copyright 2012 - 2021 Dongguan Yangyuan Technology Co.,Ltd. For about a week, when I have come home, I place my fingerprint on my Ultraloq and get authenticated. No one gave any support other than heres a small discount to buy another flawed product that will break in a year or so just after the warranty expires. It wont take you more than a few minutes to narrow down the problem. Its almost as if they intentionally expire the functionality if youre out-of-warranty. Grant access for family, guests and people you trust.1. The simple installation takes minutes and only four screws. Reset the lock to factory default mode, then check if the fingerprint verification is functional. While scanning your finger, you shouldn't tap too quickly or move your finger around. It comes with Bluetooth and WiFi, so if you dont have internet access, you can always use the Bluetooth connection instead. Choose your favorite way to connect. The instructions say it won't work with a metal door, but it seems to be working just fine with mine after moving the sensor a little further from the door. By using your Ultraloq, you agree to be bound by the U-tec Privacy Policy. This will take between 3-5 seconds. Usually if you take the batteries out the issues go away for a short time. Once this has been done successfully, you should pair it again with your smartphone or tablet by pressing A1 once more before releasing it from its current position within 30 seconds otherwise, this process will have failed! Please read all the instructions before contacting customer support. Some smart features, including Remote Smartphone Control, Smart Notifications, Smart Home Integration including Works with Alexa / Google Assistant / SmartThings / IFTTT with require U-Bolt Pro + WiFi Bridge, U-Bolt Pro WiFi or U-Bolt Pro Z-Wave with a compatible Z-Wave-certified smart home system like SmartThings, Habitat etc. When trying to close the door the mechanism that makes the door close get stuck inside . The latest log will replace the oldest one once log is full. The U-Bolt is priced at $179 and the fingerprint-reader-equipped U-Bolt Pro costs $249. Sensors, switches, cameras, locks, etc. Not included. Important Note Smonet smart lock: Best for commercial and multifamily buildings. Door sensor seems to work well enough. Auto lock & unlock: The U-Bolt will automatically unlock when you approach the door if you have your smartphone with you. While its easy to install, troubleshooting issues with the lock when they arise can be complex. Assign a one time access for a single entry into your home. Measure to confirm that the door is between Pia" - 1" (35 mm- 45 mm) thick. https://store.u-tec.com/products/ubolt-pro-wifi-smartlock. - Fingerprint is reliable the majority of the time on 1st attempt This replaces my old U-Bolt-Pro with the WiFi bridge. Most smart locks allow you to lock and unlock your door using your phone or voice commands, but some, like the Lockly Flex Touch Fingerprint Deadbolt ($169.99), also simply let you use your finger . Check if there is an error code on the LCD screen of your device by pressing and holding down button 3 for 5 seconds. Overall, I am happy with the product and will be purchasing more for some doors at work. Ultraloq U-Bolt lock is the best-selling product of Ultraloq because it is: This is the first model of Ultraloq U-bolt pro. (Ultra loq U Bolt not Pro). Are there any cuts or scrapes on your skin? Bluetooth , WiFi (2.4GHz, WiFi 802.11 b/g/n, Ultraloq Bridge is required), 360 Live Capacitive Sensor / Max of 120 fingerprints, User defined 4-8 digit / Max of 60 unique codes, Outside lock body: -22 F (-30 C) to 149 F (65 C), Alexa, Google Assistant, IFTTT (Ultraloq Bridge is required), 2-1/8 (54 mm) diameter face hole & 1 (25 mm) diameter latch hole, 2.95 x 2.95 x 1.22 inch / 75 x 75 x 31 mm (front panel). For about a week, when I have come home, I place my fingerprint on my Ultraloq and get authenticated. Step 3. Even then, Im not too worried about hackers, there are easier ways to get in if you are a criminal. Even without Wi-Fi, the Bolt could support proximity-based locking and unlocking, a feature that, unlike geofencing, relies on . Weird. You will have to cycle through many replacements within a few weeks. @Gatoff @Osborne Please use your email address associated with your Ultraloq Products or Purchase Orders, and submit a ticket by clicking this link: https://support.u-tec.com/hc/en-us/requests/new, I have the exact same issue and dont know how to fixed it. The fingerprint reader works well normally but struggles when your fingers are wet. Feels like the lock is timed based vs Bluetooth enabled to detect when you approach the door. Customer reviews and photos may be available to help you make the right purchase decision! hole, 18 months electronic warranty and lifetime mechanical warranty. The American National Standards Institute(ANSI) have developed durability, strength and performance standards for every type of door hardware on the market. Ultraloq U-Bolt Pro: Most versatile with 6 ways to unlock. Please try again. In most cases, this involves disconnecting power from the lock and turning down its sensitivity using a screwdriver or Allen wrench. Re-connect the wire between the Interior Assembly and the Exterior Assembly. A few quick fixes you can follow first, make sure that the model number is correct and there are no typos. The Bottom Line. - Fast and hassle-free replacement Service. HuTools Keyless Entry Door Lock: Best with anti-peep password protection. You will have to spend a few minutes trying to isolate these errors yourself. Can be used recurringly within set weekdays and I will try to unlock it multiple more times, even from the app, and each time it will try and make all the right sounds, but not actually do it. Beyond those two issues, the lock is great! - Bluetooth is very unreliable. There will be low battery alert on the lock and App when battery is low. Used to insert the key to unlock in emergency situations.Micro USB (5V) Im having the same issue. The Schlage locks app connectivity is LIGHT YEARS better. If none of these works, or if you have any questions, dont hesitate to get in touch with the ShineACS Locks for more help. If you are using U-tec App as Owner, please click "Delete and Reset" to remove the lock from your U-tec Account, then use a Reset Needle to push the Reset Button (at the bottom of Interior Assembly) for around 3 seconds until you hear one long beep and two short beeps. Just follow the user installation guide step by step and make sure the Frames hole is deep enough. Fingerprint reader is located in the middle of Ultraloq U-Bolt Pro. Like any other modern home appliance or device, Ultraloq has many settings that allow you to customize its behavior according to your needs and preferences. Lever. Ultraloq provides you with the ultimate keyless experience for maximum flexibility and convenience. Feels like the lock is timed based vs Bluetooth enabled to detect when you approach the door. Hands Full? Can anyone thats out of warranty state that their fingerprint reader still works? Click Delete and Reset to remove the lock from your U-tec Account. Weird. 1. Very good lock/app initially. No issues with the passcodes. Ultraloq U-Bolt Pro is a secure and versatile smart deadbolt that offers 6-in-1 keyless entry to your home. I changed the batteries and it now works great. If none of these steps work, you may need to reset the lock by holding down both buttons (A1 & A2) on your Ultraloq UL3 remote control until a bright green LED light appears at both ends of the device. 2.95 x 4.92 x 1.39 inch / 75 x 125 x 35.3 mm (back panel), 2.95 x 2.95 x 1.22 inch / 75 x 75 x 31 mm (front panel), Outside lock body: -22 F (-30 C) to 149 F (65 C) IP65 Rated, Inside lock body: 14 F (-10 C) to 131 F (55 C), U-Bolt Pro, U-Bolt Pro + Bridge, U-Bolt Pro Z-Wave: Up to 1 year, Standard Bluetooth, optional WiFi (2.4GHz, 802.11 b/g/n) or, Alexa, Google Assistant, IFTTT, SmartThings, 2-1/8 inch (54 mm) diameter face hole & 1 inch (25 mm) diameter latch Check to make sure that you are entering all of your unlock codes correctly, and make sure there arent any spaces between characters (for example, 12345 instead of 12345). Used to enter the code and unlock from outside.Advanced Fingerprint Reader It comes with a mechanical key, a 360-degree live fingerprint ID, an anti-peep keypad and auto-unlock for multiple entry options. I have placed new batteries in the device and have tried resetting it. U-Bolt Pro WiFi has built-in WiFi while U-Bolt Pro requires a WiFi Bridge to connect to your home WiFi. Whats up? @Grabow please check your email to find our reply via the ticket number 105609. ultraloq u bolt pro troubleshootingBuy this product: https://amzn.to/2PwK4c0About this product:===============6-in-1 Keyless Entry Smart Lock: Fingerprint + Anti-peep Keypad + Smartphone + Auto Unlock + Shake to Open + Mechanical KeyAnti-peep Keypad: You can type in any number of random digits, and can still gain access as long as the 1 correct password is embedded in the longer set of numbersAuto lock / unlock: Locks automatically as you leave and unlocks when you arriveShare the Access to Your Home: Grant access to your family, guests or service people via a code or an eKey for permanent access, specific dates or periods of timeSecurity: Dual Data Encryption make it impossible to unlock your door without your permission Share it with your friends so they can enjoy it too! The Bottom Line. Read more posts by this author. Just enter any 16-digit code, as long as a correct code is included in what you entered, you can open the door. Make sure youre using the correct code on your UL3. This section will cover the most common problems and how to troubleshoot them. It may have taken a few attempts before working. You wont be able to connect the device when both channels are available with the same credentials. Ultraloq App enables you to unlock your door with your smartphone. Also, you will need a Z-Wave Hub. Please reset the lock to Factory Default Mode first to program your lock in Standalone Mode. If you have trouble enrolling one finger, try another. Thank to Bluetooth 4.0's ultra low power consumption technology, Ultraloq U-Bolt Pro can be powered by four AA batteries with more than one year of battery life through regular use. 4) Right-click the update that caused the problem and . 2) The app takes a really long time to connect to the lock. ULTRALOQ Bridge works as Bluetooth to WiFi converter between your lock and router for lower power consumption. Step 2 Open the App, register U-tec account and log in the account. Measure to confirm that the backset is either 23/a" or 23/).' (60 mm or 70 mm). UltraLoq U-Bolt Pro - Fingerprint Door Lock. (May not be included for some regions), Installation Video The funny thing is that when I try to add a finger print it reads it but not when it comes to opening the door. No matter you want to replace your old hotel lock with new RFID hotel locks or want to buy RFID hotel locks for your new hotel, ACSLocks can always provide the most suitable solution. Delivery man, contractors or service people. My ultraloq has stopped reading any fingerprint for over 3 months now. Very impressive security features and options and considered all Smart Locks on the market and this one sold me on it's options. Ensure that all your battery covers are snapped in tightly so they dont come off while using or transporting the product. Fix the alignment of the lock. Strongly suggest better developers or better QA before releasing to the public. Retailer. Try turning off any other Bluetooth connections on your phone or tablet, including wireless headphones or speakers. Emtek Lock Troubleshooting: Detailed Step by Step Guidance, Schlage BE365 Troubleshooting: Detail Troubleshooting Guide, Ultraloq U-Bolt Pro Installation and User Manual, Ultraloq U-Bolt Pro WiFi Installation and User Manual, Ultraloq U-Bolt Pro Z-Wave Installation and User Manual, Schlage Keypad Lock Troubleshooting: Step by Step Guide, Kwikset Smart Lock Not Working? Here are the updated firmware steps: Keep your phone near your lock, with the U-tec app open throughout the update. Remove. Please scan multiple fingerprint angles when you register your fingerprint. I believe the 30% of discount its no the solution. Make sure the lock is in Factory Default Mode. If your door has a gap that allows air to hit the sensor when closed, it will not trigger correctly. It doesnt open or flash red. Instant recognition under 0.3 seconds. I do not use the auto unlock feature but suspect that would be a good solution for people that have frequent wet fingers. Tried replacing batteries. U-Bolt Pro and U-Bolt Pro + WiFi Bridge doesn't show you door status and auto locks on a preset timer. Whether you want to install an RFID keyless door lock for your hotel, a keyless keypad door lock for your home door, or have any other questions and troubleshooting requests about smart door locks, don't hesitate to contact me at any time. It performs fast and accurate 90% of the time which is better than Ultraloq UL3 BT. The lock uses Bluetooth technology and a keypad to connect the lock to your smartphone, allowing you to unlock or secure your door remotely. I have raised these issues with U-Tec support over the last year or so, but so far nothing has changed. They have issues they dont admit to and cant permanently fix them. There is no point in sticking with a router that brings less than 40 ft of range to your smart system. 6 months later can no longer link/pair app to lock (Ultra loq U Bolt not Pro). Please don't use any Rechargeable Battery. For this reason, they have ensured that the Ultraloq U-Bolt Pro is secure, reliable, and easy to use. Im having exactly this same issue, and my lock is practically new! Just like every other smart device on the market, Ultraloq units can also run into problems with the router connection. Just follow their instructions step by step, and youll be all set. Without ability to link can't access mandatory field . Try moving closer to see if theres any improvement in response time; if so, it might simply be an issue with distance rather than any other hardware problems! No idea why they came up with this. I'd give the Ultraloq U-Bolt Pro an A- rating. Check if it unlocks now (for battery-operated locks). Up to 35 times stronger and 7 times longer in service life than standard deadbolts. Try turning off and restarting your phone. Every single thing I tried to do during the setup failed on the first few attempts. No. With Ultraloq Bridge or built-in WiFi, you can access, manage . I have a U-Bolt Pro purchased in November 2020. Youre not liable for any delivery damages. optional Bridge. Step 2. U-Bolt Pro fingerprint sensor has self-study function which the verification rate will be improved after multiple success. Unauthorized use is prohibited. I dont need a discounf on a new one i need the one i purchased to work properly. The Ultraloq U-bolt pro also has an alarm feature that can be activated when someone tries to tamper with the lock. Step 1 Scan above QR code to download the App, or search "U-tec"in App Store (iOS) and Google Play (Android). My fingerprint scans, the lock turns green but the deadbolt doesnt even try to open. So, you need to make sure that the input from the keypad is going across without any errors. Before using all Ultraloq products, please read all applicable terms, rules, policies and usage provisions found at www.u-tec.com/company/privacy. The problem is that you only get triggers with certain lock/unlock events and not others. Pair the lock in the App and start to use it. With new batteries, the keypad works but in the app, it says Depleted. I removed batteries and tried other new batteries - same messages. Used to unlock and lock the door from inside. You will receive a smartphone Next thing you have to make sure that you have given the mobile app adequate permissions. While I want my lock to be automated, I don't want it to be on someone's cloud. Four of . Create an account to follow your favorite communities and start taking part in conversations. If you're having trouble with your fingerprint . So, make sure to loosen the screws a bit and leave them some wiggle room. Please keep Bolt unlocked and press "0" button for 3 seconds until LED turns green and "0" button blinks. Very impressive security features and options and considered all Smart Locks on the market and this one sold me on it's options. We don't recommend them because they don't give you a lot of time to change your batteries before the lock is completely dead. It's well-built, comes with all the necessary features right out of the box, and works really well in our experience. Just reach out to the dealer, and he will address these errors for you. Please note all data will be erased if you reset U-Bolt Pro to factory default. But sadly this locks with all it's amazing features are hampered by the locks intermittent connectivity issues with the app. The first one I purchase after 1 month is not working properly. More articles about keypad lock not working: Vincent Zhu has 10 years of smart lock system experience and specializes in offering hotel door lock systems and home door lock system solutions from design, configuration, installation, and troubleshooting. Existing deadbolt is required. Latch Series. If you don't have a smartphone or don't want to use the App, you can use the programming instructions below. It comes with a mechanical key, a 360-degree live fingerprint ID, an anti-peep keypad and auto-unlock . Search U-tec in App Store (iOS) and Google Play (Android). Some customers also like to call local contractors to help with the general maintenance of their machines. The Ultraloq's U-Bolt Pro measures just around 2. . 5 best fingerprint locks. Adjust the lock orientation via U-tec App. Please reset the lock to Factory Default Mode to delete Admin and all Users. The lock supports up to 16-digit Vague Code. Did someone else try using their fingers before yours? How to adjust the lock orientation of U-Bolt Pro? smartphone. The site uses cookies to provide you with a great user experience. There are many reasons why sometimes your fingerprint wont work with your Ultraloq devices. Ultraloq U-bolt pro Z-WAVE is an advanced version of Ultraloq U-bolt pro. Low battery notication via smartphone app. Mine is also doing the same thing. Is there dust or dirt on the scanner? Now there is now reaction to the fingerprint. Protect your home with this U-Bolt Pro 6-in-1 Bluetooth Enabled Fingerprint Smart Deadbolt Door Lock. Working internet and Wi-Fi is required. your smartphone. Interior part only Not compatible with every deadbolt in the market. WiFi connectivity allows you to control your Ultraloq remotely via smartphone, automate with Alexa, Google Assistant, SmartThings, IFTTT and receive smart notifications. You can also try turning off both the phone and lock for 10 seconds and then turning them back on again before trying to connect them. You can see a Log of whos entered and exactly when they did 2. Used to verify your finger and unlock from the outside.Backup Key Hole But sadly this locks with all it's amazing features are hampered by the locks intermittent connectivity issues with the app. Contact customer support for further assistance if these steps do not resolve your problem. Ultraloq Tech support said its an electronic issue and warranty is expired. Ultraloq U-Bolt Pro is designed to t any US standard door. Know who has the access to your lock and how. Need Help? Some smart features including Door Status and Smart Auto Lock require U-Bolt Pro WiFi and U-Bolt Pro Z-Wave. Ultraloq U-bolt Pro lock connection failed. Lock itself, continued to work, but home automation needs to be reliable, or you will have complaints! Other Recommended Articles About Home Smart Lock, https://www.acslocks.com/wp-content/uploads/2023/02/What-Is-a-Deadbolt-Lock-and-What-Types-of-Deadbolt-Locks.jpg, https://www.acslocks.com/wp-content/uploads/2021/12/1640937985-ShineACS-Locks4.png. With 6 active people living at home, it is super convenient. The only real problem is that the U-Tec IFTTT applets are not great. If you cant finally solve your problem with our article content, please get in touch with the Official aftermarket. expires. This can also be set in U-tec App and Auto Lock timing can be programmed between 10 seconds to 5 minutes. . *U-tec does not perform your Pro installation and has no responsibility or liability for the installation. So, if youve just bought the unit, give it a quick reset. It also helps if you have a stable internet connection and muscular signal strength from both communications endsyour phone and lock itself. Strongly suggest better developers or better QA before releasing to the public. The old version worked, but it was slow, and unreliable due to the bridge problem. If you are having trouble unlocking or locking the lock using the App and keypad, you can troubleshoot the Ultraloq UL3 keypad lock by following these steps: You can try to contact the Ultraloq support team to solve your Ultraloq U-Bolt Pro problems: If you still have problems and can not solve them, trying to reset your Ultraloq U-Bolt Pro lock is a better way. Fingerprint sensor stopped working a couple of months ago. The Schlage locks app connectivity is LIGHT YEARS better. Ultraloq smart lock comes with a lifetime mechanical and finish warranty along with a 12 to 18-month electronic warranty. Ultraloq U-Bolt Pro fingerprint stopped working. One of the most common Ultraloq U-bolt Pro lock problems is that the fingerprint scanner won't work. Latch 5 Fingerprint Latch 5 NFC UL3 BT (2nd Gen) . You can also try clearing the app data. U-Bolt Series U-Bolt Pro Series. Discount Below! Several options to unlock, but not all work great. You no longer have to wonder whether or not you locked your door. Has anyone found a way to recess the door sensor into the door frame? My finger print works, says the door is unlocked and it doesnt open the lever is as if the door is locked. No response at all. It recognizes the fingerprint around 0.5 seconds. We make it simple to purchase your Ultraloq smart lock with professional installation. Baffling. Note: Restart the lock, don't reset the lock. Temporary User has limited access within specific time range. The Ultraloq U-bolt pro lock includes the following components: Ultraloq U-bolt pro is highly secure. Happy Presidents' Day Up to $80 OFF. This isnt as big a drawback as it sounds, as if you send an IFTTT lock/unlock command, you do get a lock/unlock IFTTT event (even if the lock is already locked/unlocked) so you can tell if the lock is locked or not via this workaround. It is recommended to use the original accessories for best performance and stability.

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