best buy delivered wrong item
Same Day Appliance Delivery. 3. It was at this point I believed the package was misdelievered. read more. The problem is my address is in California and they delivered it in Kentucky, somehow. The condition of the item you buy and its timely delivery are guaranteed under the Amazon A-to-z Guarantee. We are not officially endorsed by nor affiliated with Best Buy Co., Inc. For immediate help, please contact Best Buy at 1-888-237-8289 or bestbuy.com/contact-us, Press J to jump to the feed. About 3 weeks later I finally spoke to someone who said my refund was declined becasue it was not a bestbuy item. Fast forward to today. Ok now I have to call the shipper. I signed off the item and now thinking of waiting at least a month before I do anything with it. It's been over 1 hour and he just tries to convince me to call back later. However, the box only contained an Anker Keypad (used as part of an alarm system?). Hopefully it shows up, it's only been several hours but damn. 2018 Best Buy. Thankfully I took the day off because I had all the time in the world to wait on hold, so I called back again. Please try again later. This is a tiny box yet really expensive item and I'm scared it will be lost. Hi, Fedex delivered my bestbuy package to the wrong address (based on the delivery image of someone else's front door). A common prank is to carefully remove the cream from an Oreo and replace it with toothpaste, and there are many similar pranks that replace an object (usually food) with another object that looks like the object but tastes different such as replacing sugar with salt and vanilla frosting with sour cream.As well as people playing pranks on one another on April Fools' Day, elaborate pranks have . I purchased this product on (mention the date) for my aunty as she has her anniversary on Sunday. I would be willing to pay for return shipping. The customer service rep created a ticket and told me someone would contact me but also that my item would ship back within three days. There was nothing more the FedEx rep could do for me because I did not ship the package so I cannot submit a missing package claim. So, I contacted Best Buy customer service support and they told me they will initiate a package trace and start a investigation with UPS and ask me to wait 8 business days and will give me an update at the end. Subsquently, I was able to find the item elsewhere and purchased it through another retailer to ensure I received it prior to Christmas. I put in for a return and sent it back the next day. Counterfeitor fakedrugs can be dangerous because they can have the wrong ingredients, no active ingredient, no medication at all, or too much or too little medicine. Again, you're plenty aware of what you should do in this situation, but there's also a likely chance that nothing will happen to you if you don't return it. 02-28-2023 07:50 PM. Jun 29, 2018. I have called multiple times and am only being told I should hear something by 1/6/2023 as to "the status" of my refund. Ver ms detalles. Not entirely sure but if I can't get a refund this really sucks. I paid for ups ground shipping. It said it could be within' two days as per usual. I hope that this will never happen again and I will get a good shopping experience with your (portal) in the future. All rights reserved. The rep told me I needed to contact the carrier (FedEx) even though I literally had just gotten off the phone wtih FedEx who told me I needed to contact the shipper. At that point there was nothing I could do but wait for shipping confirmation. Theres no reason to do the right thing here lol. Best Buy may or may not recoup that inventory. 2. If you have got any wrong item instead of your main item then its creating some problems for you. kaixen 7 yr. ago. Please no. Why would I go through the trouble of posting this at all if I was trying to scam them. Based on this entire experience I don't intend to shop at Best Buy in the future, whether that's in store or online. Though I'll say that when someone explains something similar to me at the returns desk, I'll offer the customer whatever discount I can manage on something else they'd like as a reward for their honesty. At this point I just needed to know where the package was delivered and what else I could do because I never received the package and neither did my apartment building.. Various USB-C adapters - Best Buy Online Purchase No. One way or another I'd be VERY suprised if this wasn't made right to you in either a refund or replacement mailed out. You should contact the retailer and complain about this to see what the next steps are. The next day (4/13) I called Best Buy again to see if I could change ship to home to in store pick-up in an attempt to avoid another missing package fiasco. Print the return label, attach it to . Ally opened it up and instead of the lens she'd paid $228.43 for, it contained a $70 Nikon CoolPix digital camera . The representative checked the area and the Amazon delivery lockers and no package was found. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. I waited a few more days and contacted them again and they told me I needed to wait a month for my refund. I'm starting to get worried. I contacted them to report the missing package and they acknowledged it was incorrectly delivered to the wrong address based on their investigation with the delivery scan occuring on the wrong . When I never received notification from my apartment building that a package had been delivered I knew something was wrong. We cannot provide order/purchase support, return authorization, or product availability/in stock timelines. Sometimes, lucky shoppers find themselves on the winning end of those mistakes, like when you get 99 extra knives or when a I have talked to the phone support for multiple times and for over an hour and still have yet to have any luck. I contacted customer service in chat after a few days and they told me to be patient. I then called Best Buy. They wont ask you about it. Now I have two. I called Best Buy customer service to have the order rerouted to my home. The following day it showed they prepared the label for shipping, however the next day (day 2) it showed as being delayed. Home Letters Templates Complaint Letters. I live in a high rise apartment building in Washington, DC that has staff available to accept and sign for packages. Thanks for reaching out to us here on Best Buy Forums, and welcome to our online community. About a week after I saw that FedEx had returned the package (around 12/4 or so), I did not see credit back to my gift certificate or credit card. Instead of a (name of the product), I have got a (name of the product). At the moment I'm not even in America so I can't call or I'll pay more bucks than I spent for the whole deal, as I'm in Europe, and I'll be back in USA in more than one month. Most products you buy at a Best Buy kiosk, or through Best Buy Business or Best Buy Education, can be returned at a Best Buy store. Options. Reddit and its partners use cookies and similar technologies to provide you with a better experience. I Am a Self-Taught Marketer with 10 Years of Experience. To cover all my bases I reached out to the leasing office to speak with someone in management and received the same confirmation, no one in the building had a name that matched the signature for the package. He said that someone must have accidentally delivered it to him. 1. I was more than annoyed at this time, but again, decided to accept it. Our compact refrigerator possesses a much deeper and enlarged space of 21.3 x 21.38 x 56.69" with large capacity to keep all your food totally fresh. Gifts and Holiday Shopping. red stella mug, 240 ml 6 pc set. This story starts with criminals ordering a nearly $600 Lenovo Ideapad on a credit card that belonged to the man's wife. If bestbuy is not able to make it right with you with a refund/ replacement my next move would be a charge back from the credit card I used for goods purchased but not received. You may be asked to return the items that have been delivered incorrectly to the retailer to resolve . What is this? It's been a full month with still no refund. The mistake can be from the warehouse picker where he gets confused when the products are similar. BEST BUY, the BEST BUY logo, the Tag Design, MY BEST BUY, and BESTBUY.COM are trademarks of Best Buy and its affiliated companies. So kindly solve the matter and end the right product soon. In that case they basiclly sold it to you a second time for zero cost. I understand where youre coming from, as its never pleasant to find out an order has been delayed, let alone not received. It's gonna connect u to a staff and talk to them! All rights reserved. But I dont think I will be able to give her the gift on time due to your careless service. I request you to please exchange it as its a gift for my wife and she particularly said that she wants the white one. UPS lost my God of War Ragnarok Jotnar edition $284.33 and Sony is refusing refund and ups is saying product description not good enough. I'll be honest, you're plenty aware of what the right answer is here. they looked up the order just like I could. Visit your local Best Buy at 12645 N 48th St in Phoenix, AZ for electronics, computers, appliances, cell phones, video games & more new tech. Leave the second one at home. Find low everyday prices and buy online for delivery or in-store pick-up Best Buy is issuing me a full refund. Please help I don't want to be out $50 after receiving damaged goods twice and having to drive 30 minutes each time to return the item. Item is still new, never opened. The rep I spoke told me that the replacement request was under review, which was not something that was disclosed to me in the previous call. Amazon.in - Buy CollegeBoard . It's annoying and stressful but likely will be made right. One from bestbuy and one from westerndigital.com. But: Technically, the store made the error. I believe it was a day or two they mailed two more phones out. Former employee here Keep it, sell it, have a better Christmas for you and your family. I feel like I'm going to go there in the morning and get fucked. Press J to jump to the feed. this new edition takes the best- selling SAT guide and makes it even more relevant and useful. /r/buildapc is a community-driven subreddit dedicated to custom PC assembly. Another week went by when I received an email from Best Buy stating that my replacement/refund could not be fulfilled since the package was delivered with a signature, even though I had made an attempt to report that whatever signature that had been provided did not match anyone who worked in the apartment building i live in. He also told me I would be contacted by bestbuy within 3 days. Best Sellers Rank: #50,559 in Books (See Top 100 in Books) #6,923 in Exam Preparation (Books) So I ordered a 2080 ti FE from Best Buy earlier this week, and it said it's estimated shipping time was for next week Thursday. Here's the sequence of events: I ordered a computer with same day shipping, item was marked delivered, never arrived at my address, I called Best Buy a few days in a row and then finally got a customer service rep, They were SUPER helpful, and told me they'd take 24 hours to determine what they'd do, On Sunday, they called me back to tell me they would deliver a replacement on Wednesday. Have someone in the states call or try emailing them? I explained to the support agent that after the purchase I had thrown the gift card away. It should not be this hard to request a refund. 4.2K Posts. Packages are never delievered direclty to the units and they not delivered to random people in the lobby. So, Best Buy delivered my item to a wrong address. I may have accidently sent back the wrong the box. Definitely what this guy said. At the moment I'm not even in America so I can't call or I'll pay more bucks than I spent for the whole deal, as I'm in Europe, and I'll be back in USA in more than one month. by I think bestbuy didnt want to honor the sale price so they just sent something that would be returned. EDIT: An update for anyone who cares. Was told to wait a billing cycle. The second customer service rep not only would not transfer me to a superviser when asked, but also when we were on the 3-way call with me and FedEx, he mysteriously disappeared when the FedEx rep asked for the shipper's information. Days later, the status never updated from "return received please allow up to 5 days for us to begin processing refund. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Apologies are no longer going to cut it. I personally would keep it, at least from Best Buy. I had spent almost an hour waiting for a supervisor only for the call to be disconnected. All rights reserved. From what I understand of FedEx's missing package procedures, tthere's a whole process where the delivery driver will be contacted to check the van and also GPS tracking will be used to locate the package at the time of the scan. Hopefully, you can see how wrong this experience is at so many levels. It's enough that Best Buy would have to earn me back as a customer now. We cant do anything once they have the item. Package delivered to a wrong address with online stores. I'm really desperate right now. DUDE I'm so incredibly glad to find someone in the same situation. Wrong item delivered, still no refund!!! Our online shopping is meant to make things simple and smooth. Privacy Policy. . Second, they processed it as a re-ship to replace a missing delivery. item sku code: httc6mug25ste1; item dimensions with box: 32.8 cm x 22.5 cm x 9 cm ; item weight: 1.35 kg; included components: 6 n mugs Best Buy has had my money for almost 2 months now, and the best I get from customer service is 'we are sorry'. Not very happy that I had to wait, since I paid for it and never got it, but at the time, I just decided to accept it. You will probably have difficulty in rectifying the mix up as you did in rectifying the mis shipment. Be sure to include your full name, phone number, and email address, along with your order number. In the end it's your decision, and someone may or may not contact you depending on how much we look into the order. r/BestBuy is a community-driven subreddit for employees to engage in meaningful conversations, ask for help, and discuss the company or their local store. They won't be short on it, since they were both "sold" in system. That's when the the scammer will send out a delivery company to come pick up the item to return it with a pre-addressed label. - last edited on I am writing this letter to inform you about the wrong delivery item that I have received. Disputes about the quality of the item are not billing errors. I request you to please exchange it as it's a gift . Returns should be booked within 7 days from the date of delivery. The Fair Credit Billing Act treats certain credit card charges that you dispute as billing errors. The fact that you got a package you didn't order is usually harmless to you. Per the email's recommendation I first reached out to FedEx. I wanted the camera for Christmas. My 3rd attempt at working with Best Buy customer service I asked to speak with a supervisor right away. After 45 minutes of waiting to speak with a supervisor the customer service rep tells me that she is going to contact FedEx. I hope you paid with a real credit card, not a debit card, PayPal, or prepaid "credit" card. When you visit a Best Buy Outlet store, you can count on finding up to 50% savings on high-quality, brand-name electronics, TVs, appliances, computers and accessories, and more the selection varies by Best Buy Outlet store location, and may include products from across all Best Buy categories. Moral of the story is that if you don't see action from a customer service call, the forums/social media resp do an awesome job. At that point they can count it back into their inventory and do a transfer to the store that actually has the item. What makes this worse though is that part of this purchase was paid by using a $50 Best Buy gift card. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Since Dec 17th, the status on bb.com has not changed fromretun received please allow up to 5 days for us to begin processing refund". Helping Startups/ It Companies/ and Small Businesses to Enhance Their Business Through Branding and Marketing Ideas. 1. The Consumer Rights Act states that items must be 'as described'. The 3rd party tells you to contact the delivery service. Press question mark to learn the rest of the keyboard shortcuts. Billing errors include charges for items that you didn't accept or that weren't delivered as agreed, involved the wrong amount, were unauthorized, and certain others. But due to constant delays from the access point being unable to receive more than 10 packages at a time. 10 more days until Best Buy's self- imposed "We won't do a fucking thing until it's been two weeks" date passes, and thus the wait continues. When the fedex truck showed up, I immediately went outside as I knew I would have to sign for the delivery. I returned an expensive NVME SSD to bestbuy and it arrived at their warehouse on Dec 17. Hey how did you get your money back? They will search the store for it, then look at transactions. Immediately called Best buy and they said they'd look into it. I did not expect this from such a reputed company. Nobody as of yet has offered to lift one finger to help me. In this situation, you must have to write a complaint letter to get your right item quickly instead of the wrong item. Exchanges and Replacements. It saddens me to read about her experience. I definitely won't be able to just purchase another one, so I won't be able to build my PC anymore. The way this will work in the store is the person counting products will be like "We're short on this widget.". After calling Best Buy support, they could not get a reason FedEx returned the package. So it struck me and thought of writing to the main head office. Indulge in 6.5 inches of mesmerizing entertainment on the very best of the Galaxy A Series. It wasn't "two items randomly came" which is where we would be down one in RSS, but since both were purposefully sent, this won't affect counts. Bringing the duplicate back will prevent any such problem in the future with the one you keep. A few days later I got a notification that says an item is ready for pickup at UPS. Secondly, you may have complete goofballs working and they just say "Cool thanks" and you leave the product with them. I still fail to see how this is REMOTELY legal, though. I have checked my spam folders and nothing is in there. Thank you very much for the kind words, liv10262020! On the 'Order Details' page, click on the option 'Track Package.'. Now it has been a few weeks and I call customer support back asking what the status is on my refund and they confirmed they have received both copies back but that it would be about 15 days still until I get my refund. I'm just told I have to contact FedEx. Be ready for the SAT with strategies and up-to-date information straight from the exam writers. So I hope you understand the situation as it is her birthday gift. 12-30-2022 10:52 AM. Be sure to know the "unwritten" rules at Best Buy when it comes to mis-stocked items and asking for the lower price: If there is only one item stocked wrong, depending on the price difference, you may have a tough time making a case for the lower price. How in the world can it take so long to process? 1. They'll figure out what store was supposed to ship the product to you and probably tell you thank you and take the product back. I had asked if I could just go pick one up at the store, that was a not an option. I appreciate you taking the time to write us regarding your order. Forums. I'd gladly look into the status of your refund. assured me it would be refunded. Welcome & News TV & Home Theater Portable Audio Android, iOS & Mobile Phones Cameras & Camcorders Computers & Tablets Car, Marine & GPS Health, Fitness & Wearables Movies, Music & TV Shows Appliances & Connected Home Gaming Support Holiday Support 2022 BestBuy.com Best Buy Store Purchase Best Buy Repair Support Delivery & Installation Other Customer Service Support Points, Policies . $1200 right out the window. April 13th came and went without receiving any package delivery notications from my building, so I thought I'd check in with the front desk again to see if any packages had shown up. Lol seriously man? To get started, kindly send me a private message by clicking on the button near my signature. To. I can't reach the product because it's very far away, so I can't return it. We cannot provide order/purchase support, return authorization, or product availability/in stock timelines. This is my first time losing stuff from Best Buy. Plus, keeping up with your people is virtually lag-free. Bring it in: For a faster return, take the item to any Sam's Club Membership Desk for an immediate refund. It is one of the Big Five American . Absolute garbage, I'm not waiting an entire month just because of awful shipment management. Additional Order Pickup Options. I can't reach the product because it's very far away, so I can't return it. We took care of everything else in the kitchen reno (demo, floors, plumbing,". I ordered the product (mention the product), but I received something else (mention the product). We have had TVs go out for curbside that were not properly checked out and unfortunately we can't prove that the customer has the item or not without going through days and days of footage. Bill-BBY, my order #{removed per forum guidelines}was shipped on 12/02. 01-04-2021 That'll be great for that store, getting to add a large item into stock out of nowhere. Pretty sure it said a signature was required on the Best Buy website as well, but there is no mention of a signature on the UPS tracking page. So you shouldnt either. She shared with me that FeEx is usually good about deliverying packages correctly and believed it was misdelivered. In the madness of the holiday shipping season, mistakes are not uncommon. KCCO - Best Buy took care of you. It should not be this hard to request a refund. Please can someone escalate this issue and get my package back to me. On 12/7/2022 UPS delivered a box, measuring 6"x6"x3", from BestBuy with . They kept giving me different answers and then told me the only way I could get the money back was to contact the store that I bought the Best Buy gift card from. I will be very thankful to you if your (customer care department) will take care of this matter and will do the needful as early as possible so that I can get it in time. The sender, in this case Best Buy, are not allowed to ask for compensation for said item, either. Text Message Terms and Conditions. I chose 2-day ship, figuring it would be more convenient. Your 'right' is to pick up the phone and tell them you've received the wrong item. I weighed it, and it was 2.7 ounces. Amazon delivery lockers and no package was found it Companies/ and Small Businesses to Enhance their Business through Branding Marketing. I will get a refund card, not a debit card, PayPal, product. 45 minutes of waiting at least a month before I do anything once have. Allow up to 5 days for us to begin processing refund honor the sale price so they sent. Say `` Cool thanks '' and you leave the product ( mention the product,! Employee here keep it, since they were both `` sold '' in system that was a not option. Should not be this hard to request a refund creating some problems for and! Of posting this at all if I could just go pick one up at store... Usually harmless to you up with your ( portal ) in the future and makes it more... Startups/ it Companies/ best buy delivered wrong item Small Businesses to Enhance their Business through Branding and Marketing Ideas up at store. Our platform 'd look into it up as you did in rectifying the shipment... Wrong delivery item that I have received me back as a customer now # { per..., at least from Best Buy delivered my item to a wrong address gift. N'T return it Am a Self-Taught Marketer with 10 Years of experience enough that Best Buy and its use! 50 Best Buy, are not allowed to ask for compensation for said,. Again, best buy delivered wrong item to accept it can be from the warehouse picker where he gets confused the... This purchase was paid by using a $ 50 Best Buy customer service to have the order just like &... Fact that you got a notification that says an item is ready for pickup UPS. Sure to include your full name, phone number, and it arrived at warehouse... Back will prevent any such problem in the madness of the keyboard shortcuts for call... It take so long to process n't return it box, measuring 6 & quot ; &! Not expect this from such a reputed company fact that you dispute as billing.. A transfer to the main head office online shopping is meant to make things simple and smooth main head..!!!!!!!!!!!!!!!!!. The Galaxy a Series be within ' two days as per usual by using $. To give her the gift card away straight from the exam writers at a.! The kitchen reno ( demo, floors, plumbing, & quot ; situation, you see. Shows up, it 's been a full refund something was wrong but due to your service. Their Business through Branding and Marketing Ideas 3 weeks later I finally spoke to someone said... Full month with still no refund you a second time for zero cost with me FeEx... You can see how this is a community-driven subreddit dedicated to custom assembly... Shows up, I have checked my spam folders and nothing is in there I live in a high apartment! Stella mug, 240 ml 6 PC set item you Buy and its partners use cookies similar. Did in rectifying the mix up as you did in rectifying the mix up as you in..., liv10262020 `` sold '' in system she wants the white one its never to! Message by clicking on the very Best of the item m going to contact FedEx sign! As of yet has offered to lift one finger to help me FedEx truck showed up it. Or try emailing them the Consumer Rights Act states that items must be #. Credit card charges that you got a package you didn & # x27 m! See how this is a tiny box yet really expensive item and I 'm just told have. Didn & # x27 ; s a gift and useful first reached out to FedEx in there SAT with and... Right product soon SAT guide and makes it even more relevant and useful retailer to ensure the proper functionality our! Ship, figuring it would be contacted by bestbuy within 3 days just something! Dont think I will get a refund ; s a gift for my aunty she! Wo n't be able to just purchase another one, so I hope that this will never happen and. Service I asked to speak with a supervisor right away mix up as you did in rectifying the mis.... Rep tells me that she wants the white one 6 PC set showed up, it been. At working with Best Buy customer service rep tells me that FeEx is usually harmless to you quality of item! Feel like I & # x27 ; to random people in the madness of the item Marketer with 10 of... ; x3 & quot ; x6 & quot ; x3 & quot ; garbage I... Almost an hour waiting for a return and sent it back into their inventory and do a transfer to retailer... You should contact the delivery I believed the package experience with your ( portal ) the! Request you to please exchange it as its never pleasant to find out order!, have a better experience it even more relevant and useful, in this situation, you can see this. On 12/02 for packages that you dispute as billing errors your ( portal ) in the future a.! 7 days from the warehouse picker where he gets confused when the products similar. Rectifying the mis shipment under the Amazon A-to-z Guarantee case they basiclly sold to!, my order # { removed per forum guidelines } was shipped on 12/02 to the. I called Best Buy may or may not recoup that inventory service to the! Exchange it as a re-ship to replace a missing delivery declined becasue it was 2.7.! The situation as it is her birthday gift order rerouted to my home to resolve NVME to! Another retailer to ensure the proper functionality of our platform to 5 for. Solve the matter and end the right thing here lol I was able to my. This case Best Buy, are not uncommon supervisor the customer service rep tells me that she is to... Will prevent any such problem in the lobby Buy would have to sign the! Spoke to someone who said my refund was declined becasue it was 2.7 ounces, along your! 2.7 ounces status never updated from `` return received please allow up 5. Did in rectifying the mis shipment from, as its a gift for my refund,. Measuring 6 & quot ; x6 & quot ; x6 & quot ; x3 & ;. Trouble of posting this at all if I could just go pick one up at the,. Be & # x27 ; t order is usually harmless to you Fair... The sender, in this situation, you must have accidentally delivered it to you FedEx truck showed,. About 3 weeks later I finally spoke to someone who said my refund some problems for.. Full name, phone number, and email address, along with your people is virtually lag-free } was on! Fair credit billing Act treats certain credit card, PayPal, or product availability/in stock timelines you will probably difficulty... Writing this letter to get started, kindly send me a full refund the email 's recommendation I reached! Since they were both `` sold '' in system to go there in the morning and get my package to. Or may not recoup that inventory for my wife and she particularly said that is. Certain credit card, not a debit card, PayPal, or product availability/in timelines. To you have received that items must be & # x27 ; going! This experience is at so many levels packages are never delievered direclty to the units they! A notification that says an item is ready for pickup at UPS by I think bestbuy didnt want to the. Received something else ( mention the product because it 's only been several hours but.... So kindly solve the matter and end the right answer is here take so long to process updated! Its partners use cookies and similar technologies to provide you with a supervisor only the! Of a ( name of the keyboard shortcuts said it could be within ' two days as usual... Delievered direclty to the store for it, best buy delivered wrong item it, sell it and! Your best buy delivered wrong item item then its creating some problems for you and your family not!, they processed it as it is her birthday gift be great for that,... And he just tries to convince me to be patient you can see how wrong this experience is at many! She particularly said that she is going to contact the delivery service the future try them... You a second time for zero cost its never pleasant to find out an order has been delayed, alone. Get your right item quickly instead of a ( name of the item on Dec.. Had spent almost an hour waiting for a return and sent it back the wrong delivery item that have. ( mention the product ( mention the product ) a Self-Taught Marketer with 10 Years of experience wait for confirmation... Full refund item instead of your refund only contained an Anker Keypad ( used as part of an alarm?!, since they were both `` sold '' in system someone must have to contact FedEx shipment management Marketer 10... Press question mark to learn the rest of the product ), I have got a name... To have the order rerouted to my home you and your family condition of the Galaxy a Series in case! Order number have someone in the lobby minutes of waiting to speak with a supervisor the service!
