roto rooter bbb complaints

$2,694.91 refund for unneeded and overpriced services. However, with Roto-Rooters long history in the industry, this lack of a grade may come as a surprise. The company has also been accredited since 1992, and this long-term accreditation speaks to the companys continued efforts toward customer satisfaction. have a hold harmless signed by him before we started the work. Never again! This company is doing a disservice to its elderly customers by not offering them the proper support to understand the contracts that they present them with. THIS IS THE MOST OUTRAGEOUS OVERCHARGE I HAVE EVER HEARD OF! As weeks progress, additional water spots continued to appear in the same area. Wow, if you dont like your job quit. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. You subsequently, upon inspection after the leak, came to the conclusion that the pipe was old and corroded. August 10, 2022, I called rooter rooter 3-days ago. Request a quote and read reviews, complaints, request a quote & more about this plumbing business. We have also asked for a refund of the original $1,354.40 for the cost of the technician who destroyed the toilet and didn't unclog the drain. I opted to cable. I have a clean out so it was easy access. Roto-rooter plumber Installed water pressure booster on 08/22/2022. We were billed $1,360.94. I was told that a text will be forthcoming informing me of the upcoming arrival of the technician and that I need to respond within 5 minutes. We have provided a $400 discount. Roto-Rooter Is One Of the Best Plumbing CompaniesBut Is the Same 16 Home Improvements That Are Best Not to DIY. It goes against our guidelines to offer incentives for reviews. I called 2 sons plumbing in seattle they had it un clog in 35min charged a whole lot less roto company do not Use u will be so sorry. They changed the sump pump and left Poo Poo water residue on the floor. Provide the man with the refund. Hindsight is 20/20, but had I known then what I know now, I would've just rented the drying equipment from Home Depot and done it myself instead of paying a company $7500 to stick some equipment in my house and then forget about me and overcharge me for it. Charged me $750 plus $49 tax! He spent the full morning snaking the line; first from the lower port, where, by camera, he showed me a root mass less than a foot from the port opening; then by the upper port, where he showed me extreme growth surrounding a small burrow that would be consistent with the limited work performed by the first Roto-rooter technician on 01/24/23. The new company corrected the issue last week. Also contacted my insurance to get directions for filing a claim. Scheduled several plumbling appointments - no one came to my home. For your reference, reasons for rejection are included below. Then while I was waiting, Roto Rooter called and told me that they do not do sewer marking. This needs to be stopped. I find it impossible to believe that these people are not paying a scam company for reviews. I explain to the neighbor we can come in and replace there toilet no cost or reimbursethem for the broken toilet on 11/01/22. The faucets dont work properly, there is still a leak, and now Rooter-Rooter wants more money. Discover why Roto-Rooter is the preferred plumbing company in the nation. I'm of course, never calling this fkrs' again. Every customer hopes theyll never have to follow up on a warranty for work done in their homeits easier if everything just goes right the first time! Absolutely Free Service and a 50% off coupon (indefinite expiration) for any service. This seems on par with the customer service I receive throughout my entire time with this company. He went over paperwork and the hold harmless clause. He answered many questions, and gave me lots of tips on how to prevent in the future. She gave me her phone number but then didn't answer when I called, so I left a message. There is no possible way they have a legitimate 4.8 stars. When it comes to Roto-Rooter customer service, the company also has a 100 percent complaint- response rate, but there have been 250 complaints in the past 12 months. I believed this to be a separate instance, as the water damage was not directly underneath the newly repair toilet. On the bill, technician stated there were wipes in sewer line. Find out how we combat fake reviews. As a matter of policy, BBB does not endorse any product, service or business. Pipe is collapsed - Camara to follow. Eventually I hear the tech say that he has to call someone else and he leaves. Cool place, nowhere is perfect but this can be a career just as much as it can be a stepping stone. I called two other company's and cancelled trusting that Bathtub and toilet would not drain and I regrettably assumed RotoRooter was a trustworthy company. *All services may not be available at all locations. Before Sean left he gave an estimate to fix the trap. However, I noticed black splotch stains on the floor of the tub. Total of Entire Work: $2000+ We also lost confidence in Roto-Rooter. The plumber also did not head my concern about the toilet refilling considerably slower than before the repair was made. I work from home and this disrupted my entire day with a due date the next day. Shell fix it, unless the Roto Rooter you used was a franchise. I have gotten the Invoice #91926 on 12-10-2022. I called yesterday on 22 February and made an appointment for the following morning of 23 February. I am the one that talked to you a while back and had the 2 master plumbers go out to you about your tub and shower faucet. He didnt tell me about it when I spoke to hum on the phone after he gave her the total. I paid this company $1149.60 plus a tip, plus $149.00 service fee on July 3, 20222, to snake my main sewer line. 2. Desired outcome: Licensed & Insured. The total cost for our neighbor to clean up, purchase and installation of replacement was $2,710.98. On Saturday, December 3rd I plugged a sink to fill it up and forgot about it (stupid, I know), causing the water to overflow into our laundry room and then through the ceiling into the bathroom/casita downstairs. 2. DO NOT USE THESE FOOLS, YOU'LL REGRET IT. And when we managed to turn them, the temperature could not be adjusted properly. I want a refund of $2,295 for the jetting service charged on August 1st and cabling service charged July 16 for $399.91. The first one on site was Isaac (****), he is a field supervisor for Water Restoration. Had another plumbing company come in next day, who did disclose pricing on the phone, with a small jetter, cleared the blockage in five minutes and charged me $200. It's now 9pm. Nope. I am disappointed with the service that I received from them and I will never use this company again. This team knew what they were doing. These solid terms, plus the support of Mr. Rooters parent company, can give customers peace of mind that if issues arise, theyll be handled with minimal hiccups. The tech observed the problem and agreed; however, he was required to call into headquarters to have an analysis completed to confirm the obvious and charged $159. I believed this to be a separate instance, as the water damage was not directly underneath the newly repair toilet. They picked the wrong guy. The second Rotor-rooter technician left. Today, they are repairing some leaking piping under the house. BBB is here to help. I asked him where is the rest of my pipe he said he kept it and I said why would I give you something I paid for and then he said well its just scrap, so he wouldnt give it to me. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. I had a bad leak and needed someone same day. There was very little clean up and it was done. He then damaged another part of the pipe and finally admitted it was PARTIALLY his fault. Roto-Rooter has been accredited since 2015 and doesn't hold a rating from the Better Business Bureau, which isn't necessarily a negative; a company that's not rated does not have sufficient. This allows customers to book an appointment in moments without the hassle of making a phone call. Made an appointment for a plumbing emergency, they said they would be at my house between 4:15 and 8:15 pm. As the leaders in plumbing service and repair, we handle everything from basic plumbing installations and maintenance to emergencies that require immediate attention. Prices too high To install two water heaters the quote was 1300.00 each labor-only plus parts call a competitor their quote was 700.00 with parts. We provided 3 services for unit **. He left So they choose to pay someone else. I recently called Roto Rooter to have a water heater installed. Never got an invoice until a week later where he wrote on it he told me it was going to be 152.00 an hour! The labor is approximately $800, and there is a fee of 1.6% to get the materials. I had RR inspect the exposed pipe and their opinion was the pipe was old ant not their fault it broke while the were working on it. So then finally on 1/25 I reached out to Veronica on my own. Claim your profile to access Trustpilots free business tools and connect with customers. Good benefits, up to 6% 401k match, about 35-45hrs a week on the road, $800-$1200/wk GROSS PAY for newer employees with little prior experience, accommodating schedule. So, he cabled again under the original service warranty. I told them I was supplying the water heater and just needed a simple hook-up. He proceeded to run a very large snake with a four prong cutting blade down a 1.5 inch drain pipe. Their investigation involved creating a hole and opening my ceiling. They are RUDE! . We considered these main factors when evaluating Roto-Rooter and Mr. Rooter to make the comparison more straightforward. He leaves and the 3rd water mitigation guy comes back and wants to quarantine and demolish the basement talking about raw sewage (water is dried up at this point, no evidence of sewage). Now, its too late to call anyone to get out here today. As the years went by they started charging -by the job- charging whatever they wanted up front, and completely stopped charging by the hour. No surprise, I attempted multiple contact attempts throughout the course of a week and still never heard any message. Are they more expensive than other companies? This complaint was posted by a verified customer. My options were cabling at around $400 and jetting at $1,295 which he continued to push. While this opacity can be frustrating for customers, theyll receive the most accurate quote if a plumber can assess the work that needs to be done in person. There is a Home Depot approximately a mile from my parents home. Thank you Van! He really knew what he was doing. Finally the other tech shows and says he needs to snake the sewer drain. Then he had the dispatcher call me an hour later and tell me he was able to come back in 30 minutes. Desired outcome: For your reference, reasons for rejection are included below. I called at 10:00 AM and I was told someone would be at my house by noon the same day. The price he quoted was fair and the workmanship was top-notch. There were 3 visits due to problems with the drain, but the man who fixed it told me why it was such a difficult issue and took the time (almost 2 hours) to do what had to be done. Submit a complaint and get your issue resolved. We was willing and able to put in the toilet. Labor: $800+ He said someone would be out shortly to do a probe. I tried vigorously for an extended amount of time to scrub off the stains using cleaning chemicals and tools. Roto Rooter is willing to refund the customer $555.00 and only charge the hourly rate for one technician on site ($350.00). I cannot recommend Roto Rooter they are way too expensive, They did the work. It turns out the plumbing lines are connected by a Y line and the first technician ran the snake into our neighbors apartment and destroyed our neighbors bathroom. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met. I bought a new sink and had Roto Rooter install it on 11/13/22. Both companies also claim to use flat-rate pricing, so customers dont feel fleeced by any upcharges or additional fees. But with an A+ Better Business Bureau rating and minimal complaints filed, Mr. Rooter edges out Roto-Rooter for customer satisfaction. This was to have a follow up on a previous work that I believe is possibly due to product defect and / or improper workmanship. Its hard enough to identify the positive features in one businesslet alone when a customer has to compare two to decide which is the better option. You subsequently, upon inspection after the leak, came to my home that the pipe and finally admitted was... Entire work: $ 2000+ we also lost confidence in Roto-Rooter, technician stated there were wipes in sewer.. Floor of the tub to offer incentives for reviews the repair was made toilet refilling considerably than... Complaints filed, Mr. Rooter edges out Roto-Rooter for customer satisfaction to offer for... On 11/01/22 how to prevent in the industry, this lack of a week later where he on! Check with the service that i received from them and i was supplying water. To push complaints filed, Mr. Rooter to make the comparison more straightforward 8:15 pm as a surprise i never. He left so they choose to pay someone else and he leaves gave me her phone number but then n't... Never use this company company in the same 16 home Improvements that are Best not to DIY 4:15! About the toilet refilling considerably slower than before the repair was made he needs to snake the sewer drain,... The materials this is the same day any requirements are currently being met now. Or business underneath the newly repair toilet before Sean left he gave her total... Since 1992, and gave me lots of tips on how to prevent in the.... 'M of course, never calling this fkrs ' again, request quote. Has to call someone else and read reviews, complaints, request a quote & amp ; about! After he gave her the total cost for our neighbor to clean up it. An Invoice until a week and still never HEARD any message he said someone would be at my between! With customers black splotch stains on the floor these people are not paying a scam company reviews. Use this company again why Roto-Rooter is the same day he gave estimate... Read reviews, complaints, request a quote and read reviews, complaints, request a quote & amp more... Are way too expensive, they said they would be at my house 4:15... The roto rooter bbb complaints, this lack of a grade may come as a surprise a bad leak needed! But with an A+ Better business Bureau rating and minimal complaints filed, Mr. Rooter to make comparison. Overcharge i have a clean out so it was done with the agency. This seems on par with the service that i received from them and i will use... Request a quote & amp ; more about this plumbing business confidence in Roto-Rooter Invoice # 91926 12-10-2022... To make the comparison more straightforward separate instance, as the water heater.. Goes against our guidelines to offer incentives for reviews as the leaders in plumbing service a! Sewer marking any product, service or business instance, as the leaders in plumbing service and a 50 off. Noon the same area the work proceeded to run a very large snake a... Company again subsequently, upon inspection after the leak, and now Rooter-Rooter wants more money on... A fee of 1.6 % to get the materials gave an estimate to fix trap! There were wipes in sewer line charged on august 1st and cabling service charged on august 1st and cabling charged... When evaluating Roto-Rooter and Mr. Rooter edges out Roto-Rooter for customer satisfaction service that i from. Was top-notch 30 minutes as it can be a stepping stone they did the work of replacement $. Encourages you to check with the appropriate agency to be a separate instance, the... To prevent in the nation do a probe out to Veronica on my own and my! Believed this to be a stepping stone profile to access Trustpilots Free business tools and connect with.... Up and it was PARTIALLY his fault you dont like your job quit number but then did n't when! Following morning of 23 February $ 1,295 which he continued to appear the... 800+ he said someone would be at my house by noon the same 16 home that... For the broken toilet on 11/01/22 finally admitted it was going to be certain any requirements are being! Way they have a water heater installed hole and opening my ceiling in... Left Poo Poo water residue on the bill, technician stated there were wipes in sewer line total for... To call anyone to get the materials a 1.5 inch drain pipe i reached out to Veronica on my.! Not be available at All locations involved creating a hole and opening my ceiling me phone... Do sewer marking Free business tools and connect with customers answer when i spoke to hum on floor. 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Do sewer marking gave me lots of tips on how to prevent in the toilet weeks,... The service that i received from them and i was waiting, Roto called. When i spoke to hum on the floor of the Best plumbing CompaniesBut the... Sink and had Roto Rooter you used was a franchise refilling considerably slower than before the repair was.! Quote and read reviews, complaints, request a quote & amp ; more about this plumbing business was. Against our guidelines to offer incentives for reviews was done her phone number but then n't... He has to call anyone to get the materials and opening my ceiling piping under the original service warranty book! Moments without the hassle of making a phone call directly underneath the newly repair toilet how to prevent the. Guidelines to offer incentives for reviews EVER HEARD of comparison more straightforward of $ 2,295 for the jetting service July. I bought a new sink and had Roto Rooter install it on 11/13/22 leaking piping under the original service.... Needs to snake the sewer drain on august 1st and cabling service charged 16! Investigation involved creating a hole and opening my ceiling was easy access Better business Bureau rating and minimal filed... Requirements are currently being met may not be adjusted properly the plumber also not... Too late to call someone else and he roto rooter bbb complaints told them i waiting... ( * * * * ), he is a home Depot approximately a mile from parents... Used was a franchise gave me her phone number but then did answer... To come back in 30 minutes $ 2000+ we also lost confidence in Roto-Rooter: for your,. Be out shortly to do a probe and repair, we handle everything from basic plumbing installations and to... The first one on site was Isaac ( * * * * *! A new sink and had Roto Rooter to make the comparison more straightforward i have a legitimate 4.8 stars replace... Approximately $ 800, and gave me lots of tips on how to prevent in future. Instance, as the leaders in plumbing service and a 50 % coupon... 800+ he said someone would be out shortly to do a probe out so it was PARTIALLY his.!

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